Frequently Asked Questions
Everything you need to know about your Strandbags experience.
What are your delivery options and costs within Australia?
We offer standard shipping across Australia for a flat rate of $9.95, or free on orders over $100. Express shipping is also available for $14.95.
How do I return an item purchased online?
You can return items within 30 days of purchase either by visiting any Strandbags store or by mailing them back to our warehouse. Items must be in original condition with tags attached.
Do your products come with a warranty?
Yes, all products sold at Strandbags come with a manufacturer's warranty. The duration varies by brand and usually covers defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
How do I care for my leather handbag or wallet?
We recommend using a specialized leather conditioner every few months and avoiding prolonged exposure to direct sunlight or moisture to maintain the quality of the leather.